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Software Development

Data Ingestion Pipeline for Enterprise SaaS Customer in P&C Space

Enabled seamless access to unified data through a new BYOD (Bring Your Own Data) feature, empowering stakeholders with actionable insights. Boosted sales pipelines, accelerated partner implementations, and increased customer engagement by providing efficient, tailored data search and retrieval across the platform.

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Background

This cloud-first enterprise platform empowers P&C insurers to innovate, sell, service, and manage claims seamlessly. Founded by industry experts, the platform helps carriers stay agile and deliver breakthrough results. It integrates data from internal, third-party, legacy, and native sources, enabling insurers to make timely, business-critical decisions based on a unified view of all their core systems.

Industry : Software Development

Region : USA

Technology Stack :

Solutions categories :

Data Transformation
Azure Services

Challenges

  • Our clients face challenges with business-critical data spread across multiple platforms, creating a fragmented ecosystem that complicates decision-making.
  • End customers are forced to navigate different systems to gather essential information, hindering their ability to make informed business choices.
  • The transactional data generated by various functions—such as Policy Management, Ratings, Claims, and Billing Management—varies widely and is context-dependent, complicating data integration efforts.
  • There's a need for a solution that unifies rich data from the platform with data generated in the customer environment, ensuring it is indexed, searchable, and tailored to their specific configurations, all while being performant, resilient, and cost-effective.

Solution

  • Proposed a high-level solution architecture to implement data ingestion, transformation, and search across the product suite, tailored to business problems identified with key stakeholders.
  • Conducted a business analysis with Enterprise Architecture teams and early-adopting Insurance carriers to refine the solution, addressing limitations and updating the comprehensive solution document.
  • Developed and deployed data ingestion workflows using Serverless Functions, offering flexible ingestion options (on-demand or periodic) and support for both single and batch records.
  • Configured data validation and ingestion using AMQP protocol, utilizing a partitioned consumer model to manage data per end customer, followed by data transformation and storage in SQL databases.
  • Released data ingestion and search features, making ingested data readily available for BI dashboards and enabling efficient retrieval through Search APIs, customized by region and subscription plans.

Impact We Created

The new BYOD (Bring Your Own Data) feature, launched as part of a major year-end update for premium customers, gives stakeholders seamless access to unified data and actionable insights, boosting sales pipelines and driving faster partner implementations. This enhanced data access keeps customers engaged on the platform, aligning with its long-term goal of becoming their go-to source for data and insights. 

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Discover how a unified data platform transformed decision-making for insurers, enhancing efficiency and engagement.

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