By 2020, over 80% of businesses are expected to have some sort of chatbot automation implemented and banks could automate up to 90% of their interactions with chatbots. 96% of businesses believe chatbots are here to stay.
Chatbots are AI based programmable software or applications that process natural language or auditory inputs to respond with smart interactions and workflows.
User inputs are matched with pre-trained data sets, and contexts to help guide a user’s intents to either route them to smart workflows or help them achieve a task at hand. Regular intervention in configuring, training and optimizing a chatbot system is crucial.
Chatbot applications help in streamlining interactions between users and services without the intervention of manual interference or with very minimal human support. This helps in boosting customer experience and productivity.
Dialogflow is the natural choice for building smart, contextual, conversational chatbots for modern enterprises and services. It incorporates the tried & tested ML expertise of Google and services like NLP that are backed by years of R&D and successful case-studies. It also supports integrations with Google Assistant, Facebook, Messenger, Slack, Alexa, Cortana or custom apps and websites.
Gleecus Techlabs is a leading chatbot developer on the Dialogflow platform with multiple solutions across industries. We are experienced in building chatbot systems that integrate on your web apps, mobile apps, social media channels and custom apps and services.
Whether it is automated cross-selling, up-selling to customers or serving as a buyer guide bot, retail is one of the most promising industries that can benefit from chatbots.
Retail can boost sales, improve customer experience and offer support services via chatbot solutions.
Travel as an industry is adopting chatbots at the speed of flight.
From booking agent chatbots to handling customer support requests, travel industry is leading by example when it comes to harnessing the power of chatbots and improving sales conversions.
Banking industry uses chatbots for personalization at the core to improve customer satisfaction and improve engagement.
Customized consumer facing bots that help in enquiries, opening of accounts to investment advice. This helps reduce the manpower effort for regular tasks.
Healthcare is an industry that revolves around empathy and human-connect. But a thoughtful and well trained chatbot strategy can yields results for healthcare providers and patients alike.
Evaluating preliminary symptoms, suggesting doctors and scheduling appointments are just a few use-cases.