Emerging Trends Defining the Landscape of IT Outsourcing Services in 2024

Supply and Demand of IT Talent

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IT outsourcing offers several benefits to organizations in terms of team augmentation, specialist onboarding, and budget optimization. The landscape of IT outsourcing is experiencing exponential expansion, with its growth trajectory poised to extend seamlessly into the foreseeable future. In recent years, IT outsourcing services have emerged as a favored strategy for bolstering in-house teams, emphasizing augmentation or in-house teams rather than replacing existing employees with cheaper labor.


Figures Defining IT Outsourcing Trends


  • Two sub-industries, Business Process Outsourcing (BPO) and Information Technology Outsourcing (ITO), dominate the global outsourcing market.


  • On average, employee spending on IT outsourcing is $132.10 bn in 2023 and it’s expected to reach a whopping $777.70 bn by 2028. This rise will occur at a CAGR of 11.07%.


  • The top three categories in the IT outsourcing market are web hosting, software development outsourcing, and administration outsourcing. They make up 63.5% of the market’s total worth.


The need for highly proficient specialists in complex technologies has surged in the USA, Canada, and Western Europe, notably in Eastern Europe where there’s a sharp rise in demand for developers. As per the US Bureau of Labor Statistics, software development stands among the top professions, boasting the highest median earnings. However, these regions face a notable workforce shortage, leading to soaring demand that surpasses available supply. Consequently, existing specialists have substantially raised service prices.



Technologies That Shape The IT Outsourcing Landscape


The outsourcing sector is undergoing a transformation since the penetration of cutting-edge technologies. Processes have been updated due to automation, artificial intelligence, and cloud computing.


Rise of AI-Powered Automation


  1. Increased Efficiency and Scalability

    AI-powered automation tools can automate repetitive tasks like data entry, code testing, and infrastructure management. This frees up human IT professionals to focus on more strategic initiatives and complex problem-solving.


    Automation also allows IT service providers to scale their operations quickly and efficiently to meet the changing needs of their clients.


  1. Improved Quality and Accuracy

    AI-powered tools can analyze vast amounts of data to identify patterns and trends that may be missed by humans. This can lead to improved quality of service and more accurate results.

    For example, AI-powered chatbots can be used to provide 24/7 customer support and resolve issues quickly and efficiently.


  1. Reduced Costs

    By automating tasks, IT service providers can reduce their labor costs and improve their overall profitability.

    This can lead to more competitive pricing for clients and make outsourcing more attractive as a cost-saving measure.


  1. New Service Offerings

    AI-powered automation is enabling IT service providers to offer new and innovative services to their clients.

    For example, some providers are now offering AI-powered security solutions that can help businesses protect their data from cyberattacks.


  1. Shift in Outsourcing Location

    As AI-powered automation becomes more sophisticated, it is becoming less important to outsource IT work to locations with low labor costs.

    This is because AI-powered tools can often do the work more cheaply and efficiently than human workers, regardless of their location.


By improving efficiency, quality, and accuracy, and reducing costs, AI is making outsourcing a more attractive option for businesses of all sizes. Additionally, AI is enabling IT service providers to offer new and innovative services that can help businesses meet their ever-changing needs.


Growth of IoT Across Industries


The growth of IoT integration is indeed a key driver in IT outsourcing. One salient example has been Rolls Royce implementing Microsoft’s Azure IoT Suite for data aggregation. By continuously collecting and analyzing data from the engines in operation, Rolls-Royce could fine-tune their engines for optimal performance and fuel efficiency. This not only improved the reliability of the engines but also helped airlines save on operational costs. 


  1. Increased Complexity of IT Infrastructure

    As more and more devices become connected to the internet, the complexity of IT infrastructure increases exponentially. This complexity makes it difficult and expensive for companies to manage their IT infrastructure in-house. Outsourcing to IT service providers with expertise in IoT integration allows companies to access the necessary skills and resources to manage their complex IT infrastructure effectively.


  1. Need for Specialized Skills

    IoT integration requires a wide range of specialized skills, including sensor technology, data analytics, and security. It can be difficult and time-consuming for companies to find and hire employees with these skills. Outsourcing to IT service providers with a team of skilled professionals allows companies to quickly and easily access the expertise they need to integrate and manage their IoT devices.


  1. Scalability and Flexibility

    IoT deployments can grow rapidly, and companies need IT infrastructure that can scale to meet their needs. Outsourcing to IT service providers allows companies to access the resources they need to scale their IT infrastructure quickly and easily. Additionally, outsourcing provides companies with the flexibility to adjust their IT infrastructure as their needs change.


  1. Cost Savings

    Outsourcing IoT integration can help companies save money in several ways. First, it can reduce the need for companies to hire and train IT staff. Second, it can help companies avoid the costs of purchasing and maintaining hardware and software. Third, it can help companies improve the efficiency of their IT operations, which can lead to cost savings.


  1. Access to Innovation:

    IT service providers are constantly investing in new technologies and are at the forefront of innovation. By outsourcing their IoT integration, companies can gain access to the latest technologies and innovations. This can help companies improve their products and services, gain a competitive edge, and stay ahead of the curve.


Rising Demand for Application and Infrastructure Modernization


In 2024, IT outsourcing services will focus on app modernization, helping clients transition from outdated architectures to scalable, cloud-native solutions. This shift will involve re-engineering applications, adopting microservices, and optimizing user experiences to stay competitive in rapidly evolving markets. In fact, the global cloud computing market is estimated to witness healthy growth in the forecast period of 2024-2032 to reach about USD 1873.59 billion by 2032. In addition, (SaaS) market is estimated to be worth approximately 197 billion U.S. dollars and is estimated to reach 232 billion U.S. dollars by 2024.


  1. Increased Complexity

    Modernization often involves adopting new technologies like cloud computing, AI, and containerization. These technologies can be complex to manage and require specialized skills that many companies may not have in-house. Outsourcing to IT service providers with expertise in these areas can help companies overcome these challenges and successfully modernize their applications and infrastructure.


  1. Faster Time to Market 

    Modernization projects can be time-consuming, especially for large organizations. Outsourcing can help companies accelerate their modernization efforts by providing access to a skilled workforce and proven methodologies. This can help businesses get their modernized applications and infrastructure to market faster and start reaping the benefits sooner.


  1. Reduced Costs

    Modernization can be expensive, but outsourcing can help companies control their costs. IT service providers can often offer economies of scale and access to discounted rates for hardware, software, and other resources. Additionally, outsourcing can help companies avoid the need to hire and train new staff, which can save money in the long run.


  1. Improved Agility and Scalability 

    Modernized applications and infrastructure are more agile and scalable, which can help businesses respond to changing market conditions and customer needs. Outsourcing can help companies take advantage of these benefits by providing access to the expertise and resources they need to build and maintain flexible and scalable IT environments.


  1. Access to Talent and Expertise 

    Finding and hiring the right talent for application and infrastructure modernization projects can be a challenge. Outsourcing can help companies address this challenge by providing access to a pool of skilled and experienced IT professionals. This can be especially helpful for companies that are looking to adopt new technologies or that do not have a large in-house IT team.


Overall, the rising demand for application and infrastructure modernization is driving up demand for IT outsourcing services. By providing access to the expertise, resources, and flexibility that companies need to modernize their IT environments, IT service providers are helping businesses compete in today’s digital economy.




As the IT outsourcing industry undergoes continuous evolution, these trends will define its path in 2024 and the future. To benefit from external expertise, businesses must align and partner with providers capable of navigating these transformative changes. Embracing these trends won’t just streamline operations but also spur innovation and competitiveness in an ever-evolving global market.

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